Refund policy
Returns
If you are dissatisfied with the Product (we hope this does not happen), you can return the Product. You will bear the cost of the return according to the current rates of the Post Office. Here are the steps:
- Send an email to info@yumequita.com with the return request.
- Print and attach the return slip received by email to the parcel.
- Drop off the package at a Post Office
- You will receive the refund once the package is received back at YUMEQUITA's Head-Quarter.
Return and Refund policy
In accordance with the legal provisions in force, the Client has a period of 14 days from the receipt of the Product to exercise its right of withdrawal with the Seller, without having to justify reasons or pay any penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days of the notification to the Seller of the decision to Client's withdrawal.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc…) allowing them to be sold in new condition, accompanied by the purchase invoice.
Damaged, soiled, or incomplete products will not be returned.
The right of withdrawal can be exercised online, by contacting info@yumequita.com, in which case an acknowledgement of receipt will be immediately communicated to the Client by the Seller.
In the event of exercising the right of withdrawal within the above-mentioned period, only the price of the Product(s) purchased, and the delivery costs are refunded; the return shipping costs remaining the responsibility of the Client.
The refund will be made within 14 days from the notification to the Seller of the withdrawal decision.
Seller's Liability – Warranty
The Products sold on the YUMEQUITA website comply with the regulations in force in Belgium and have performance compatible with non-professional uses.
The Products supplied by the Seller are automatically entitled and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions,
- The legal guarantee of conformity, for Products that are defective, damaged, or do not correspond to the order,
- The legal warranty against hidden defects resulting from a defect in material, design or workmanship affecting the delivered Products and rendering them unfit for use.
In order to assert its rights, the Client must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 14 days from the delivery of the Products or the discovery of hidden defects within the above-mentioned deadlines and return to the YUMEQUITA Head-Quarters the defective Products in the condition in which they were received with all the elements (accessories, packaging, leaflets, etc.).
The Seller will refund, replace, or repair any Products or parts under warranty that are found to be non-conforming or defective.
Shipping costs will be reimbursed based on the invoiced rate and return shipping costs will be reimbursed upon presentation of supporting documents.
Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days of the Seller's discovery of the lack of conformity or hidden defect.
The refund will be made by crediting the Client's bank account.
The Seller cannot be held liable in the following cases:
- Non-compliance with the legislation of the country to which the Products are delivered, which it is the Client's responsibility to verify,
- In the event of misuse, use for professional purposes, negligence, or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident, or force majeure.
The Seller's warranty is, in any case, limited to the replacement or refund of non-conforming or defective Products.