1° How do I modify my order or cancel an item?
Before proceeding with the payment, you can change your order at any time.

• Go to the basket.
• Make changes (quantities, products)
• Update cart

 

2° What should I do if I have not received my order?
Contact YUMEQUITA customer service: info@yumequita.com which is in contact with BPost.

 

3° What formalities do I have to take in the event of a refund request?
Satisfied or reimbursed is our motto. You can therefore return the product if it does not meet your expectations. You will bear the price of the return, according to the current rates of your local Post Service. 

Beforehand, here are the steps to follow:

•  Send an email to has info@yumequita.com with the return request.
• Print and paste the return slip received by email on the package the parcel.
• Drop off the package at a Post Office.

You will receive the refund once the package is received back at YUMEQUITA's Head-Quarter.

4° How can I calculate delivery costs for a country outside Belgium?
Delivery costs are divided into two major BPost zones. and according to weight bands. 

Pricing table available on our Shipping policy.